International Orders
Due to the complexity of global taxation and packaging requirements, our online shop currently ships to only the following locations:
- Australia
- Canada
- Hong Kong
- Japan
- Taiwan
- United Kingdom
- United States
If you can't find your desired destination country on the list, you can still email us
INTERNATIONAL SHIPPING
All International orders, including those order on our website or Etsy, use Singapore Post as standard delivery agent. Tracked mail service is available when order 2 or more items. Trackings are updated by postal service, we truly have no control about tracking updates. Delivery leadtime varies depends on destination, you can reference to SingPost website here for more details.
If you refuse a shipment from Atale, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package back to Atale.
TAX, CUSTOM & DUTIES
International orders placed outside Singapore may be subject to customs or import fees. Any customs or import fees are to be paid by the recipient once the parcel reaches its destination. Customs policies and import duties vary widely from country to country and unfortunately we do not have control over them. You can contact your local customs office for more information.
We do not collect or pay for VAT or import duty taxes at checkout. It is the purchaser’s responsibility to ensure all relevant taxes are paid.
ABOUT INTERNATIONAL REGISTERED POST (TRACKED)
There are a few countries that we have already made aware that, Singpost registered mail only tracks a parcel until it reaches destination country but not the domestic leg of transportation, theses countries includes:
- Australia
- United States
- Canada
If you have shipping questions about your parcel once it’s shipped, please feel free to contact us via email at hello@atale.co or leave a message via our contact form so we could follow up with local agencies.