FAQ

Our processing time varies from 2-7 working days depends on the product nature.

Processing time is stated in each of the product description, if an order include items with different processing time, the order will only be fulfilled once the item with longest processing time is ready to ship.

Please email us at hello@atale.co for any question regarding the processing time of your order.

We take custom orders from time to time when capacity allows.

However, custom orders are limited to minor alteration of our existing designs, such as change of colours, addition of name and letters etc. There could be surcharge depends on the type of changes too. Please contact us at hello@atale.co for any custom order enquiry.

Due to capacity constraint we are NOT taking any custom orders of brand new design for now.

Cancellation is only accepted within 6 hours from the placement of the order, or before the order has been despatched, whichever is earlier. For cancellation please email us at hello@atale.co with the original order confirmation.

We strong recommend you to consider carefully before you place an order.